Last updated: November 2026
1. About these terms
These terms govern your use of thetravelohome.com and any booking you make through us. By using this website or placing a booking you agree to be bound by them, so please read them before you book. No employee or representative of The Travel Home may vary these terms.
Our deals and fares may also appear on websites operated by other firms. We accept no responsibility for advice, pricing or offers shown on any website we do not operate.
2. Who we are
Registered name: Wave Travels, LLC, trading as The Travel Home.
Business address: 19 Simon Ct, Mechanicsburg, PA 17050, USA.
3. Our role
We act as a travel agent, booking on your behalf with the airline or supplier you select. The contract of carriage is between you and that airline, and is governed by the airline's own conditions of carriage and tariff rules. Those conditions cover matters such as cancellation, delay, denied boarding, baggage limits and liability, and they take precedence over anything on this website in respect of the flight itself.
4. Fares, taxes and fees
All fares on this website are quoted in US dollars (USD) and show the full price payable: the base fare, all government-imposed taxes and fees — including the federal excise tax on domestic flights, flight segment fees, the September 11th Security Fee, airport passenger facility charges and any foreign or international arrival and departure taxes — any carrier-imposed surcharges, and any booking fee we charge for our own services. As the US Department of Transportation's full-fare advertising rule (14 CFR 399.84) requires, every unavoidable charge is included in the price we advertise. Optional extras such as seat selection or checked baggage are shown separately and only added if you choose them.
Fares are not guaranteed until ticketed. Airline inventory and pricing change continuously. We re-validate the fare with the airline before payment; if the fare has moved, we will tell you the new price and you may accept it or cancel without charge. A booking is confirmed only when a PNR and ticket number have been issued and you have received written confirmation from us.
5. Payment
We accept Visa, Mastercard and American Express cards, processed through a PCI-DSS compliant payment gateway. We do not store your full card details on our servers. We never surcharge debit cards, and we do not apply a credit card surcharge where the law of your state prohibits one; any surcharge that does apply is included in the total shown before you pay, stays within the card networks' limits and does not exceed our cost of accepting that card. Where a payment is declined, flagged by the issuing bank, or fails our fraud checks, we may ask you for additional verification before ticketing, or decline the booking and refund you in full.
Bookings paid for with a card issued outside the United States may attract a foreign transaction fee levied by your card issuer. That fee is set by your bank, not by us.
6. Your details
Passenger names must match the passport or government-issued photo ID that will be presented at check-in and at the TSA checkpoint, exactly. For flights within the US, passengers 18 and over need a REAL ID-compliant license or another TSA-accepted ID. Airlines treat a name correction as a change and most charge for it; some do not permit it at all and will require a fresh ticket. Please check every name, date of birth, date and route on your confirmation as soon as you receive it and tell us within 24 hours if anything is wrong.
You are responsible for holding valid travel documents — passport, visas, travel authorizations such as an ETA or eVisa, transit visas, and any health or entry requirements of your destination and of any country you transit. We can point you at the official sources, including travel.state.gov, but we cannot advise on your individual eligibility, and we are not liable if you are refused boarding or entry for want of a document.
7. Changes and cancellations
24-hour cancellation. For flights to, from or within the United States booked at least 7 days before departure, US Department of Transportation rules (14 CFR 259.5) let you cancel within 24 hours of booking without penalty. If your booking qualifies, contact us inside that window and we will cancel it with the airline and refund you in full, with no service fee from us.
After that, changes and cancellations are governed by the fare rules of the ticket you bought, which are shown before you pay. Many discounted and promotional fares, including most basic economy fares, are non-refundable or carry a change fee, though some offer an airline travel credit instead. Where a refund is due, the airline's cancellation charge applies first, and our service fee is deducted from the balance.
We pass refunds to the original payment method once the airline releases the funds to us. See our cancellation and refund policy for the detail and the expected timelines.
8. Cancellation or schedule change by the airline
If an airline cancels or significantly changes a flight to, from or within the United States and you do not accept the alternative offered, US Department of Transportation rules entitle you to a refund of the ticket price, including for non-refundable tickets, and of any fees paid for services you could not use. Entitlements for delays, denied boarding (including involuntary bumping compensation), meals and accommodation are set by the airline's contract of carriage and DOT rules. For other journeys the rules of the countries involved apply (for example, EU261 on flights departing Europe or UK261 on flights departing the UK). We will pass on the airline's offer and help you act on it, but compensation is payable by the airline, not by us. We do not charge our cancellation fee when the airline cancels.
9. Our liability
Nothing in these terms excludes, restricts or modifies any right or remedy you have under federal law, the Pennsylvania Unfair Trade Practices and Consumer Protection Law, or the consumer protection law of the state where you live, where that right cannot lawfully be excluded.
We are liable for our own acts and omissions as your booking agent, including making the booking you asked for with the details you gave us. We are not liable for the acts or omissions of any airline or supplier, nor for loss arising from schedule changes, cancellations, delays, denied boarding, overbooking, strikes, weather, acts of God or any other event outside our reasonable control.
To the extent the law allows, our liability is limited to supplying the service again or refunding the amount you paid us for it, and we are not liable for indirect or consequential loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or willful misconduct, or for anything else that cannot lawfully be limited.
10. Use of this website
This website and its content are our property or licensed to us. You may use it to research and make genuine bookings. You may not scrape, mirror, resell or systematically extract fare data, or use any automated system to place speculative or duplicate bookings.
11. Complaints
If something goes wrong, contact us first — most problems are quickest to fix directly. Write to care@thetravelohome.com or call +1 587-315-9019 with your booking reference.
We acknowledge every complaint within 2 business days of receipt and aim to resolve it within 30 days. You can also write to us by mail at 19 Simon Ct, Mechanicsburg, PA 17050, USA. If you are not satisfied with our response, you may contact the Pennsylvania Office of Attorney General, Bureau of Consumer Protection, or the attorney general's office in your own state. Complaints about an airline or a ticket agent — including refunds, delays, cancellations, denied boarding or lost baggage — can be filed with the US Department of Transportation's Office of Aviation Consumer Protection.
12. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania and the federal laws of the United States that apply there. You and we submit to the non-exclusive jurisdiction of the state and federal courts located in Cumberland County, Pennsylvania, without prejudice to any right you have under the consumer protection law of your own state to bring a claim where you live, including in small claims court.
13. Changes to these terms
We may update these terms from time to time. The version published on this page when you make a booking is the version that applies to that booking.