Last updated: November 2026
This policy explains how Wave Travels, LLC, trading as The Travel Home, handles your personal information when you use thetravelohome.com or book with us. We handle it in accordance with US federal law, including the FTC Act, the CAN-SPAM Act and the Telephone Consumer Protection Act, and with the privacy and data-security laws of Pennsylvania and of the other states whose residents we serve.
Questions about this policy, or requests about your information, go to care@thetravelohome.com (marked "Attention: Privacy") or by mail to 19 Simon Ct, Mechanicsburg, PA 17050, USA.
What we collect
- Booking details — passenger names as they appear on your ID, dates of birth, gender, nationality, passport or ID numbers and Known Traveler or Redress numbers where the airline or the TSA Secure Flight program requires them, and your itinerary.
- Contact details — your name, email address, mobile number and billing address.
- Payment data — handled by our PCI-DSS compliant payment gateway. We receive a transaction reference and the last four digits of the card; we never see or store your full card number or CVV.
- Sensitive information — only where you give it to us so we can arrange it, such as a medical condition, dietary requirement or need for wheelchair assistance. We collect it with your consent and use it only to pass the request to the airline.
- Technical data — IP address, browser and device type, and the pages you visit, collected through cookies and server logs.
- Correspondence — enquiries, support emails and, where calls are recorded for quality and dispute resolution, call recordings. We tell you at the start of a call if it is recorded, as Pennsylvania's two-party consent law requires.
You can browse the website and ask general questions without identifying yourself. We cannot make a booking anonymously, because airlines, the TSA and border authorities require passengers to be identified.
Why we use it
- To make and service your booking — this is the core purpose. We cannot issue a ticket without passing your details to the airline and the global distribution system.
- To communicate with you about your booking: confirmations, schedule changes, refunds and travel-document reminders.
- To meet legal and regulatory obligations, including tax records, and passenger data that airlines are required to give to the TSA, US Customs and Border Protection and foreign border authorities.
- To prevent fraud and to secure the website and our payment flow.
- To send you offers — only where you have opted in. Every marketing email identifies us, includes our mailing address and has an unsubscribe link, as the CAN-SPAM Act requires; an unsubscribe takes effect within 10 business days at the latest. We send marketing texts only with your prior express written consent, and you can reply STOP at any time.
Who we share it with
We share your information only with those who need it to deliver your booking: the airline and its distribution system, our booking-platform and back-office providers, our payment gateway, our email and SMS providers, and our accountants and auditors. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We may disclose information where the law requires it, for example in response to a subpoena or court order.
Processing outside the United States
Some of the people we share your information with are outside the United States. Our booking platform and back-office support systems are operated by service providers in India. If your itinerary is international, your details also go to the airlines you fly with and to the border authorities of every country you travel to or transit — a legal requirement of international travel that cannot be opted out of while still flying. Information processed in another country is subject to that country's laws. We use contracts and other safeguards to require our service providers to protect your information to a standard comparable to this policy.
How long we keep it
Booking and transaction records are kept for seven years, which covers IRS record-keeping requirements and the limitation period for most claims. Enquiries that do not become bookings are kept for 24 months. Marketing consent records are kept for as long as you remain subscribed and for four years after you unsubscribe, so that we can demonstrate the consent existed. Call recordings are kept for 12 months. When we no longer need information, we destroy or de-identify it.
Your privacy rights
Depending on the state you live in — including California, Virginia, Colorado, Connecticut, Texas, Oregon, New Jersey and others with comprehensive privacy laws — you may have the right to:
- know what personal information we hold about you and get a copy of it;
- correct anything that is inaccurate;
- ask us to delete it, subject to legal and contractual exceptions;
- opt out of the sale of your information, targeted advertising and profiling — we do none of these;
- stop receiving marketing from us.
We extend these rights to all our customers, wherever they live. Write to care@thetravelohome.com to make a request. We may need to verify your identity first. We respond within 45 days, do not charge for making a request, and will not treat you differently for exercising your rights. If we decline a request, we will tell you why in writing and how to appeal. You may use an authorized agent to make a request on your behalf. We cannot delete information we are required to retain by law, or information an airline needs to hold for a ticket you are still traveling on.
Keeping it secure
Traffic to this website is encrypted in transit with TLS. Access to booking data is restricted to staff who need it to do their job, and payment card data never touches our servers. No system is perfectly secure, but if a breach of security exposes your personal information, we will notify you without unreasonable delay as Pennsylvania's Breach of Personal Information Notification Act and the breach laws of your state require, and notify regulators where the law requires it.
Cookies
We use cookies to keep your session and search results working, and to understand how the site is used. See our cookie policy for what each one does and how to control them. We do not currently respond to browser "Do Not Track" signals, but we honor Global Privacy Control signals as an opt-out request where state law requires it.
Children
This website is not intended for children under 18, and we do not knowingly collect personal information from children under 13 in line with the Children's Online Privacy Protection Act (COPPA), except as part of a booking made by a parent or guardian traveling with them.
Complaints
Questions or complaints about how we handle your personal information go to care@thetravelohome.com, or by mail to 19 Simon Ct, Mechanicsburg, PA 17050, USA. We acknowledge complaints within 2 business days and aim to resolve them within 30 days. If you are not satisfied with our response, you may contact the Pennsylvania Office of Attorney General, the attorney general of your own state, or the Federal Trade Commission at reportfraud.ftc.gov. California residents may also contact the California Privacy Protection Agency.